7 String Guitar Kits can be returned for any reason within 30 days from receiving. Shipping chargers will not be refunded.
If a 7 string guitar kit you receive is damaged or incorrect, to get a full refund, the item must be returned within 10 business days of receiving it. Return shipping refunds for damaged or incorrect items will be for UPS regular ground shipping only. Please include the receipt for the return shipping with your item. Return shipping refunds are issued by check. Customers that received a damaged or incorrect item may also choose to exchange the item instead of getting a refund.
Items that are returned for any other reason should be unused or altered in any way and be in like new condition. If you are returning an item within the 30 day period we encourage you to get a tracking number and purchase insurance for the item you are returning in case the item is damaged or lost during shipping back to us.
Orders shipped outside of the United States or Canada are not refundable. Customs duty and brokerage fees are not refundable.
Please include a copy of your original receipt with your return. To start your return contact us at firstname.lastname@example.org
Electric Guitar City
c/o PNC Fulfillment
1100 B Yew Ave
Blaine, WA 98230
If a kit is missing or has a defective part let us know. We may be able to send you a replacement of the part you need or you can simply return the kit.
Note: Electricguitarcity.com does NOT sell Agile Guitars. If you bought an Agile Guitar and need to return it refer to the return policy at rondomusic.com.